Spa Etiquette

  • For the safety of children, and the enjoyment of all clients please refrain from bringing children to the spa, unless they have a scheduled appointment. 

  • All younger guests having a service must be accompanied by a parent or guardian at all times.

  • For the enjoyment of all guests, please silence your cell phone prior to entering the spa area.

  • If visiting us for the first time, please arrive at least 15 minutes prior to your appointment so that you may complete a client profile form.

  • If enjoying a spa appointment please arrive at least 15 to 20 Minutes prior to your appointment time, so that you may begin to mentally relax and physically prepare by changing into a robe, and ensure the full amount of time needed for the treatment. Also, enjoy a complimentary footbath prior to your appointment and heighten your spa experience.

  • When receiving any chemical service please allow time to change into a robe, to ensure the safety of your clothing.

  • Please allow 24 hours notice when cancelling or rescheduling appointments. 

  • For those appointments that require a deposit, 72 hours notice is needed when cancelling to receive a refund on your deposit. If cancelling within 24 hours, the card on file will be charged. 

  • We are committed to giving you quality service. If for any reason you are not completely satisfied with the quality of your service, please notify us immediately and we will gladly re-perform the service to your satisfaction.

  • Gift Cards are non- refundable and not redeemable for cash.

  • All gratuities must be in cash only.

Elliven Spa Cancellation/Polite Policy

It gives us great joy to Elliven our guest to look & feel their best. Your appointments are reserved especially for you. However, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully & politely request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked weeks or months ago. Since the services are reserved for you personally, a Cancellation fee will apply.

  • Less than 24 hour notice will result in a charge equal to 50% of the service scheduled.
  • “NO SHOWS” will be charged 100% of the service scheduled. 
  • A valid credit card is required when reserving an appointment. Your credit card and billing information will be encrypted and securely stored. Without a credit card, pre-booking is not available. You will have the option of scheduling “Day Of” services. When scheduling “Day Of” services you risk not being able to have the time or the service provider you request, only what is available that day. 

The cancellation policy allows us the time to inform our waitlist guests of any availability, as well as keeping our Elliven service providers’ schedules filled, thus better serving everyone. Elliven Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria. We look forward to Ellivening you soon.